The Recall Desk
SevereCPSC·18077·Announced 2018-01-04

HP Recalls Lithium-Ion Batteries for Notebook Computers and Mobile Workstations

HP is recalling about 50,000 lithium-ion batteries for notebook computers and mobile workstations because they can overheat, posing fire and burn hazards.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a significant injury (first-degree burn) and property damage reports associated with a fire hazard, meeting the criteria for a Severe rating under the rubric.

Plain-English summary

HP Inc. is recalling lithium-ion batteries for specific HP notebook computers and mobile workstations. The recall involves approximately 50,000 batteries in the United States and 2,600 in Canada. These batteries were shipped with or sold as accessories for HP ProBooks, HPx360, HP Envy, HP Pavilion, HP 11, and HP ZBook models between December 2015 and December 2017.

The lithium-ion batteries can overheat, posing fire and burn hazards. HP has received eight reports of battery packs overheating, melting, or charring. These incidents include three reports of property damage totaling $4,500 and one report of a minor injury involving a first-degree burn to the hand.

Consumers should immediately visit www.HP.com/go/batteryprogram2018 to check if their battery is included in the recall. The website provides instructions on how to enable "Battery Safety Mode" and initiate a validation utility. Since these batteries are not customer-replaceable, HP will provide free battery replacement services by an authorized technician. Consumers can also contact HP toll-free at 888-202-4320.

The recalled product

Product
Lithium-ion batteries for HP notebook computers and mobile workstations
Manufacturer
HP Inc., of Palo Alto, Calif.
Category
Consumer Product — Electronics
Hazard
Affected units
50,000

Distribution

Distributed nationwide across the United States.

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