Navien Recalls Tankless Water Heaters and Boilers Due to Carbon Monoxide Risk
Navien is recalling specific tankless water heaters and boilers converted to propane due to a risk of excessive carbon monoxide production. No injuries have been reported.
What this means for you
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a risk of carbon monoxide poisoning, a high-risk hazard, but the source explicitly states that no injuries have been reported, fitting the 'High' severity criteria for risk-of-harm products without reported injury.
Plain-English summary
Navien Inc. is recalling approximately 3,400 condensing tankless water heaters and combination boilers manufactured between July 9, 2018, and October 14, 2018. The recall affects models NPE-180A, NPE-180S, and NCB-180E that have been or will be converted from natural gas to propane gas. These units were sold through wholesale distributors to installers nationwide from August 2018 through October 2018.
A kit installed to convert these units from natural gas to propane can cause them to produce excessive amounts of carbon monoxide, posing a risk of carbon monoxide poisoning to consumers. The recall involves only units with specific serial numbers indicating the manufacturing dates within the affected range.
Consumers should immediately stop using the recalled water heaters and boilers if they are using propane gas and contact Navien for a free replacement conversion kit. Those who must continue using the units while awaiting repair should install a working carbon monoxide alarm outside of sleeping areas in the home.
The recalled product
- Product
- Navien condensing tankless water heaters and combination boilers
- Manufacturer
- Kyung Dong Navien Co. Ltd, South Korea
- Category
- Consumer Product — Water Heaters
- Affected units
- 3,400
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
UPCs (3)
- 884954974101
- 884954974194
- 884954966083
Distribution
Distributed nationwide across the United States.
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- Severe
- Severe
- Critical