The Recall Desk
Our severity:SevereCPSC·17760·Announced 2017-07-28

Nestlé Waters Recalls AccuPure Dispensers Due to Fire and Burn Hazards

Nestlé Waters is recalling about 12,300 AccuPure floor-standing filtration dispensers because they can overheat, smoke, or catch fire. No injuries have been reported.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural defect in a consumer product that poses a fire hazard, with reports of units catching fire, which aligns with the 'Severe' criteria for significant injury/property-damage reports or structural defects.

Plain-English summary

Nestlé Waters North America is recalling approximately 12,300 AccuPure floor-standing filtration dispensers, specifically models HB215-3G (black) and HW215-3G (white). The units were manufactured by Water Solutions (Hong Kong) Limited and sold or rented to businesses nationwide from April 2011 through April 2017. The dispensers measure 44.6 inches tall by 12.5 inches wide and connect to local plumbing systems to filter and dispense water.

The recall is due to fire and burn hazards. The dispensers can overheat and smoke, posing a risk of fire. Nestlé Waters has received 15 reports of overheating, including seven reports of units emitting smoke or catching fire. No injuries have been reported.

Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to schedule the installation of a replacement unit. For questions, consumers can contact Nestlé Waters toll-free at 844-895-9691 or visit www.readyrefresh.com.

The recalled product

Product
AccuPure floor-standing filtration dispensers
Manufacturer
Water Solutions (Hong Kong) Limited of Hong Kong
Category
Consumer Product — Water Dispensers
Hazard
Affected units
12,300

Distribution

Distributed nationwide across the United States.

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