The Recall Desk
HighCPSC·15751·Announced 2015-09-08

Nestlé Recalls Water Dispensers Due to Fire Hazard

Nestlé Waters North America is recalling about 190 water dispensers because screws holding the heat band can break, causing the unit to overheat and posing a fire hazard.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a fire hazard, which is a risk-of-harm product where injury has not yet been reported, fitting the criteria for a High severity score.

Plain-English summary

Nestlé Waters North America is recalling approximately 190 three and five gallon cold and hot water dispensers. The units are white and silver, measure about 38 inches tall by 13 inches wide, and feature the Nestlé Waters North America logo on the front. The recall involves specific model and serial numbers printed on a white sticker on the back of the units, including models BW210EZ and BW210EZES.

The recall is being issued because the screws holding the heat band in the dispensers can break or detach. This failure can cause the unit to overheat, posing a fire hazard. No injuries have been reported in connection with this recall. The affected water dispensers were distributed to businesses and residential customers in Florida, Massachusetts, and New York as part of a water delivery contract.

Consumers should immediately stop using the recalled water dispensers and unplug the units. They should contact Nestlé Waters North America toll-free at 877-580-4638, Monday through Friday from 8 a.m. to 9 p.m. ET, or visit www.readyrefresh.com and click on "Safety & Storage" for more information. Nestlé will provide a free pickup of the recalled unit and delivery of a free replacement water dispenser. Nestlé is also contacting renters of the water dispensers directly.

The recalled product

Product
Water dispensers
Manufacturer
Nestlé Waters North America, of Stamford, Conn.
Category
Consumer Product — Water Dispensers
Hazard
Affected units
190

Distribution

Distributed nationwide across the United States.

Related recalls

Same hazard · fire

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