The Recall Desk
Our severity:SevereCPSC·08376·Announced 2008-08-28

Greenway Countertop Water Dispensers Recalled for Fire and Shock Hazards

Greenway Home Products is recalling about 44,000 countertop water dispensers because the internal heating element can overheat, causing fire or shock hazards.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a fire hazard with a reported instance of property damage, which aligns with the rubric criterion for 'significant injury/property-damage reports' under the Severe classification.

Plain-English summary

Greenway Home Products is recalling approximately 44,000 countertop water dispensers sold at discount retailers nationwide from June 2006 to November 2007. The affected units include Vitapur, Greenway, and Polar models that dispense hot or cold water and use three- or five-gallon water bottles. The recall covers specific model and serial number ranges, including Greenway GWD2630W, Polar PWD2635W, and Vitapur VWD2636W, VWD2636BLK, and VWD2636RED.

The recall is due to a fire and shock hazard. The internal heating element could overheat and drop molten metal through ventilation openings in the base onto the countertop, posing a fire risk. Additionally, the heating element poses a shock hazard to consumers who touch it through the vents. Greenway has received one report of a fire involving the recalled dispenser outside the United States that resulted in property damage. No injuries have been reported.

Consumers should stop using the recalled water dispensers immediately. To receive a free repair, consumers should contact Greenway Home Products toll-free at (866) 279-0088 between 9 a.m. and 4 p.m. ET Monday through Friday, or visit the company's website at www.greenwayhp.com.

The recalled product

Product
Countertop Water Dispensers
Manufacturer
Greenway Home Products, of Northwood, Ohio
Category
Consumer Product — Home Appliances
Hazard
Affected units
44,000

Distribution

Distributed nationwide across the United States.

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