The Recall Desk
Our severity:HighCPSC·99170·Announced 1999-09-07

West Bend Recalls 16,000 Water Distillers Due to Fire Hazard

West Bend is recalling about 16,000 model W10120 water distillers because they can overheat and catch fire. Consumers should stop using the units immediately.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a fire hazard with three reported incidents of the product catching fire, but no injuries have been reported, fitting the criteria for a high-risk product where injury has not yet been reported.

Plain-English summary

The West Bend Co. is recalling approximately 16,000 model W10120 water distillers in cooperation with the U.S. Consumer Product Safety Commission (CPSC). These oval-shaped, white plastic distillers, which resemble large automatic coffeemakers, were sold under various trademarks including Millennium, Mountain Stream, Pure Logic, Sci Can, WaterWise, TIC, Usana, Table Charm, Roex, and West Bend. The units were sold nationwide by direct selling dealers and door-to-door sales representatives from May 1998 through August 1999 for about $500.

The recall is being issued because the distillers can overheat, posing a fire hazard. West Bend has received three reports of the distillers overheating and catching fire, though there have been no reports of injuries. Affected units have a label on the bottom with the model number W10120 and a date code from 9722 to 9848 in black print. Labels with red or gold print are not part of the recall.

Consumers should stop using these water distillers immediately. To obtain free pickup and repair, consumers should call West Bend at (262) 626-8623. The company will return each repaired water distiller with three free charcoal post filters and an additional year warranty.

The recalled product

Product
Millennium water distillers
Manufacturer
TIC
Category
Consumer Product — Water Distillers
Hazard

Distribution

Distributed nationwide across the United States.

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