The Recall Desk
Our severity:SevereCPSC·17011·Announced 2016-10-13

Samsung Galaxy Note7 Smartphones Recalled for Fire and Burn Hazards

Samsung is expanding its recall of Galaxy Note7 smartphones due to battery overheating, fire, and burn risks. Consumers should stop using the devices immediately.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves significant injury and property-damage reports, including 13 reports of burns and 47 reports of property damage, which meets the criteria for a Severe rating.

Plain-English summary

Samsung Electronics America Inc. is expanding its recall of all Samsung Galaxy Note7 smartphones, including replacement units issued during the previous recall. The recall involves approximately 1.9 million units sold in the United States between August 2016 and October 2016. The devices feature a 5.7-inch screen and were available in black onyx, blue coral, gold platinum, and silver titanium.

The recall is being expanded because the lithium-ion batteries in these smartphones can overheat and catch fire, posing serious fire and burn hazards. Samsung has received 96 reports of batteries overheating in the U.S., including 23 new reports since the initial recall announcement. Additionally, the company has received 13 reports of burns and 47 reports of property damage associated with the phones.

Consumers should immediately stop using and power down all Galaxy Note7 devices, including those received as replacements. To receive a refund or a free exchange for a new replacement device, consumers should contact their wireless carrier, retail outlet, or Samsung directly. Additional details are available at samsung.com or by calling 844-365-6197.

The recalled product

Product
Samsung Galaxy Note7 smartphones
Manufacturer
Samsung Electronics America Inc., of Ridgefield Park, N.J.
Category
Consumer Product — Smartphones
Hazard
Affected units
15

Distribution

Distributed nationwide across the United States.

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