The Recall Desk
Our severity:SevereCPSC·16266·Announced 2016-09-15

Samsung Recalls Galaxy Note7 Smartphones Due to Fire and Burn Hazards

Samsung is recalling Galaxy Note7 smartphones sold before September 15, 2016, because the lithium-ion battery can overheat and catch fire, posing a burn hazard.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves significant injury and property-damage reports, including 26 reports of burns and 55 reports of property damage, which meets the criteria for a Severe rating.

Plain-English summary

Samsung Electronics America Inc. is recalling approximately 1 million Samsung Galaxy Note7 smartphones sold in the United States prior to September 15, 2016. The recalled devices feature a 5.7-inch screen and were available in black onyx, blue coral, gold platinum, and silver titanium colors, each with a matching stylus. The phones were sold through wireless carriers, electronic stores, and online retailers, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon, and Samsung.com, for between $850 and $890.

The recall is due to a defect in the lithium-ion battery, which can overheat and catch fire. This poses a serious fire and burn hazard to consumers. Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, such as fires in cars and a garage.

Consumers should immediately stop using and power down the recalled Galaxy Note7 devices. To determine if a phone is affected, users can locate the IMEI number on the back of the phone or packaging and enter it into the online registration site at www.samsung.com or call Samsung toll-free at 844-365-6197. Consumers can contact their wireless carrier, retail outlet, or Samsung.com to receive a free replacement device with a different battery, a refund, or a new replacement device.

The recalled product

Product
Samsung Galaxy Note7 smartphones sold prior to September 15, 2016
Manufacturer
Samsung Electronics America Inc., of Ridgefield Park, N.J.
Category
Consumer Product — Smartphones
Hazard

Distribution

Distributed nationwide across the United States.

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