The Recall Desk
Our severity:HighCPSC·17762·Announced 2017-08-16

FedEx Supply Chain Recalls Counterfeit Cellphone Batteries for Fire Risk

FedEx Supply Chain is recalling about 10,200 counterfeit batteries in refurbished AT&T Samsung Galaxy Note 4 phones due to overheating, fire, and burn hazards.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (fire and burn hazard) where injury has not yet been reported, aligning with the 'High' severity criteria.

Plain-English summary

FedEx Supply Chain is recalling approximately 10,200 batteries installed in refurbished AT&T Samsung Galaxy Note 4 cellphones. These batteries were distributed as replacement phones exclusively through AT&T's Insurance program between December 2016 and April 2017. FedEx and Samsung determined that some of these non-original equipment (non-OEM) batteries are counterfeit and exhibit anomalies that can cause them to overheat.

The overheating poses a risk of fire and burns. FedEx Supply Chain has received one report of a counterfeit battery overheating, but there have been no reports of injuries or property damage.

Consumers should immediately stop using the recalled battery and power down their smartphone. FedEx Supply Chain is directly contacting consumers to provide a free, new replacement battery and a postage-paid box to return the recalled unit. Replacement batteries are marked with a green dot. For more information, consumers can contact FedEx Supply Chain at 800-338-0163 or visit www.exchangemybattery.com.

The recalled product

Product
Batteries in refurbished cellphones
Category
Consumer Product — Cellphone Batteries
Hazard
Affected units
10,200

Distribution

Distributed nationwide across the United States.

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