The Recall Desk
SevereNHTSA·24V118000·Announced 2024-02-16

Mercedes-Benz Recalls 2020-2023 GLE and GLS Models for Transmission Software Defect

Mercedes-Benz is recalling 2020-2023 GLE 450 and GLS 450 vehicles because a transmission software defect may cause the engine to stall, increasing crash risk.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (transmission software) that can cause an engine stall, which the source explicitly states increases the risk of a crash. This aligns with the rubric criterion for 'structural vehicle defect' or 'significant injury/property-damage reports' (implied by crash risk).

Plain-English summary

Mercedes-Benz USA, LLC is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles due to a defect in the transmission control module software. The transmission may not fully downshift in certain conditions, which can cause the engine to stall. An engine stall increases the risk of a crash.

The recall affects approximately 105,071 vehicles, including 2020-2023 GLE 450 models, 2020 GLS 450 models, 2021 GLS450 models, and 2022-2023 GLS 450 4MATIC models. Owner notification letters were mailed on March 29, 2024.

Dealers will update the transmission control unit software free of charge. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236 for more information.

The recalled product

Product
MERCEDES-BENZ GLE 450, GLS450, GLS 450, GLS 450 4MATIC
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC
Category
Vehicle — Transmission
Hazard
Affected units
105,071

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • GLE 450
  • GLS450
  • GLS 450
  • GLS 450 4MATIC

Distribution

Distributed nationwide across the United States.

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Same hazard · engine stall

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