The Recall Desk
HighNHTSA·23V670000·Announced 2023-03-10

Transit bus emergency exit door fasteners may loosen unexpectedly

Certain 2019-2024 Thomas Built SAF-T-LINER C2 transit buses are being recalled because fasteners for the emergency exit door may loosen and detach, causing the door to open unexpectedly and increasing risk of injury.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This is a structural vehicle safety defect affecting the emergency exit system, which creates a risk of injury. However, the source text explicitly states no illnesses or injuries have been reported, and per the rubric, recalls with no reported injuries where the hazard has not yet manifested are at most Score 3.

Plain-English summary

Daimler Trucks North America, LLC is recalling certain 2019-2024 model year Thomas Built SAF-T-LINER C2 transit buses. The fasteners that secure the emergency exit door may loosen and detach. This defect can allow the emergency exit door to open unexpectedly while the bus is in operation.

Approximately 173 vehicles are affected by this recall. Owners were notified by mail beginning December 1, 2023. Dealers will inspect and tighten the emergency exit door fasteners at no cost to the owner.

Owners should contact Daimler Trucks North America (DTNA) customer service at 1-800-547-0712 to schedule an appointment at their nearest authorized dealer. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or visit www.nhtsa.gov for more information. DTNA's recall number for this campaign is FL982.

The recalled product

Product
2021 THOMAS BUILT BUSES SAF-T-LINER C2
Brand
THOMAS BUILT BUSES
Manufacturer
Daimler Trucks North America, LLC
Category
Vehicle — Transit Bus
Hazard
  • fastener-failure
  • exit-door-failure
Affected units
173

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • SAF-T-LINER C2

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · THOMAS BUILT BUSES

Same category