The Recall Desk
Our severity:HighNHTSA·21V728000·Announced 2021-09-21

2019-2021 RAM PROMASTER CITY turn signal failure safety recall

Certain 2019-2021 RAM PROMASTER CITY vehicles may experience turn signal light failures that do not change their flashing rate, preventing drivers from knowing the signals have failed and increasing crash risk. Dealers will update the Body Controller Module software at no cost.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This involves a safety-critical lighting defect that prevents drivers from signaling turning intentions and increases crash risk. The source text reports no actual injuries, crashes, or property damage, meeting the rubric criterion for 'risk-of-harm products where injury has not yet been reported' (Score 3).

Plain-English summary

Chrysler (FCA US, LLC) has recalled certain 2019, 2020, and 2021 RAM PROMASTER CITY vehicles due to a defect in the exterior lighting system. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure.

When turn signal lights fail but the flashing rate does not change, drivers may be unaware their signals are not functioning. Without this awareness, drivers cannot communicate their turning intentions to other road users, increasing the risk of a crash. The defect violates Federal Motor Vehicle Safety Standard 108 (Lamps, Reflective Devices, and Associated Equipment).

Approximately 23,853 vehicles are affected. Owners should contact Chrysler (FCA US, LLC) customer service at 1-800-853-1403 to schedule the remedy. Authorized dealers will update the Body Controller Module software free of charge. For more information, owners may also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 or visit www.nhtsa.gov.

The recalled product

Product
RAM PROMASTER CITY
Brand
RAM
Manufacturer
Chrysler (FCA US, LLC)
Category
Vehicle — Turn Signal
Hazard
Affected units
23,853

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • PROMASTER CITY

Distribution

Distributed nationwide across the United States.

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