REV Recalls 2010-2016 Road Rescue Vehicles Due to Touchscreen Software Defect
REV is recalling 2010-2016 Road Rescue and other emergency vehicles because touchscreen software may cause accessories to turn on or off unexpectedly, increasing crash risk.
What this means for you
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a risk-of-harm product where the defect increases the risk of a crash, but no injuries or fatalities have been reported in the source text.
Plain-English summary
REV Ambulance Group Orlando, INC. is recalling certain model year 2010-2016 Road Rescue Specialty Vehicles, Ultramedic, Promedic, Duramedic, Metromedic, and Transmedic emergency vehicles. These vehicles are equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products.
The touchscreens may experience false switch activations that can occur without the operator's knowledge. This can cause accessories, such as emergency beacons or automatic snow chains, to turn on or off unexpectedly, which affects vehicle performance and increases the risk of a crash.
REV will notify owners, and dealers will upgrade the software or retrofit fuses free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569.
The recalled product
- Product
- ROAD RESCUE SPECIALTY VEHICLE, ULTRAMEDIC, TRANSMEDIC, DURAMEDIC
- Brand
- ROAD RESCUE
- Manufacturer
- REV Ambulance Group Orlando, INC.
- Category
- Vehicle — Emergency Vehicles
- Affected units
- 145
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Model numbers (5)
- SPECIALTY VEHICLE
- ULTRAMEDIC
- TRANSMEDIC
- DURAMEDIC
- PROMEDIC
Distribution
Distributed nationwide across the United States.
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