The Recall Desk
Our severity:HighNHTSA·15V406000·Announced 2015-06-24

Ford Recalls 2014-2015 Escape and Transit Connect for Instrument Panel Software Issue

Ford is recalling 2014-2015 Escape and Transit Connect vehicles because a software issue may cause the instrument panel to stop working, potentially hiding safety warnings.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where the instrument panel failure could prevent safety warnings, increasing the risk of injury or crash, but no specific injuries or fatalities are reported in the source text.

Plain-English summary

Ford Motor Company is recalling certain model year 2014-2015 Ford Escape vehicles manufactured between May 19, 2014, and February 6, 2015, and Transit Connect vehicles manufactured between May 11, 2014, and July 2, 2015. The recall involves approximately 184,519 vehicles.

Due to a software incompatibility issue, the instrument panel cluster may become inoperative. This can result in a blank multiple functional display and non-functional warning chimes, messages, and lights. If the instrument cluster is inoperative, the driver may not be warned of safety-related issues such as low tire pressures or disabled air bags, which increases the risk of personal injury or a crash. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."

Ford will notify owners, and dealers will update the instrument panel software free of charge. The recall began on August 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C03. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

The recalled product

Product
FORD ESCAPE, TRANSIT CONNECT
Brand
FORD
Manufacturer
Ford Motor Company
Category
Vehicle — Passenger Vehicle
Hazard
Affected units
184,519

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • ESCAPE
  • TRANSIT CONNECT

Distribution

Distributed nationwide across the United States.

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