The Recall Desk
HighNHTSA·14V545000·Announced 2014-09-09

Mack Trucks Recall Pinnacle and CHU Models for Adaptive Cruise Control Software Error

Mack Trucks is recalling 2013-2015 Pinnacle and 2014-2015 CHU trucks because a software error may prevent the adaptive cruise control system from warning drivers of road obstructions.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a safety system failure that increases the risk of a crash, but the source text does not report any specific injuries, fatalities, or agency classification that would elevate the severity to Severe or Critical.

Plain-English summary

Mack Trucks, Inc. is recalling certain model year 2013-2015 CXU and 2014-2015 CHU trucks manufactured between August 23, 2012, and June 27, 2014. These vehicles are equipped with adaptive cruise control. The recall involves 538 units.

Due to a software error, the affected vehicles may not provide visual or audible alerts to the driver warning them that an obstruction in the road was detected. If the driver is not warned of something being in the truck's path, there is an increased risk of a crash.

Mack will notify owners, and dealers will reprogram the vehicle control unit, free of charge. The recall began on September 30, 2014. Owners may contact Mack customer service at 1-800-866-1177. Mack's number for this recall is SC0381. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

The recalled product

Product
MACK PINNACLE (CXU), CHU
Brand
MACK
Manufacturer
Mack Trucks, Inc.
Category
Vehicle — Heavy-Duty Trucks
Hazard
Affected units
538

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • PINNACLE (CXU)
  • CHU

Distribution

Distributed nationwide across the United States.

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