The Recall Desk
HighNHTSA·10V106000·Announced 2010-03-17

Diamond Coach VIP wheelchair lift software defect recall

NHTSA is recalling 2009 Diamond Coach VIP models with specific wheelchair lifts due to a software defect that may cause the lift to overrun the floor level, posing a fall risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where injury has not yet been reported, fitting the criteria for a High severity score.

Plain-English summary

Diamond Coach Corporation has notified the National Highway Traffic Safety Administration (NHTSA) of a defect in certain model year 2009 VIP model coaches. These vehicles were manufactured between May 1 and December 1, 2009, and are equipped with certain RICON S Series and K Series L-Model wheelchair lifts. The defect involves a problem in the software that controls the lift's "up" function.

If the "up" switch is released before the floor level limit switch is activated, the lift may continue its upward travel for approximately one second before stopping. This continued travel may cause the platform to overrun the vehicle floor level cut-off point. When the platform overruns the floor level and stops at an angle of 15 to 20 degrees, it is possible for a person in a wheelchair to tip over or for someone standing on the platform to fall, potentially resulting in injuries.

Diamond Coach will notify owners, and repairs will be performed by authorized RICON dealers free of charge. Currently, RICON is developing a software solution which is not yet available. Until the software solution is available, RICON will provide owners with a bulletin outlining proper wheelchair lift operation and will ship a DVD-based training aid to promote proper lift operation at no cost. The safety recall began on March 15, 2010. Owners may contact RICON at 1-818-267-3000 or Diamond Coach at 1-800-442-4645.

The recalled product

Product
DIAMOND COACH VIP
Brand
DIAMOND COACH
Manufacturer
DIAMOND COACH CORPORATION
Category
Vehicle — Motor Coach
Hazard
Affected units
3

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • VIP

Distribution

Distributed nationwide across the United States.

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