The Recall Desk
SevereCPSC·24107·Announced 2024-02-01

BISSELL Multi Reach Hand and Floor Vacuum Cleaners Recalled for Fire Hazard

BISSELL is recalling about 142,000 Multi Reach Hand and Floor Vacuum Cleaners because the battery pack can overheat and smoke, creating a fire risk. Six reports included the battery catching fire, causing minor property damage and burn injuries in some cases.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall meets Severe (score 4) criteria because the source documents actual injury reports: two minor burn injuries and three instances of minor property damage resulting from fires. Although injuries are minor rather than severe, reported property damage and burn injuries from the product defect justify Severe classification.

Plain-English summary

BISSELL Homecare Inc. is recalling about 142,000 BISSELL brand Multi Reach Hand and Floor Vacuum Cleaners due to a fire hazard involving the battery pack. The vacuum's lithium-ion battery pack can overheat and smoke. BISSELL has received 17 reports of the recalled vacuum cleaners smoking and emitting a burning odor. Six of the reports included the battery pack catching fire, three of which resulted in minor property damage and two resulting in minor burn injuries.

The recalled models are 1985, 19851 (also called Multi Auto), 19859, 1985T, 2151, 21512, 21513, 21517, 21518, 21519, 2151A, 2151T, 2151W, and 2151V. "Multi Reach" is printed on the hand vacuum portion of the product. The units were sold in a variety of colors. The model numbers are printed on the product rating label located behind the dirt tank. The vacuum cleaners were sold at Lowe's, Macy's, Kohl's, Target, Walmart, Best Buy and other stores nationwide, as well as online at www.bissell.com, www.amazon.com, www.hsn.com and other online sellers from August 2016 through December 2022 for between $110 and $270.

Consumers should immediately stop using the recalled vacuums and contact BISSELL for instructions on how to deplete the charge on the battery and receive a free replacement vacuum. BISSELL can be reached toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, by email at [email protected], or online at www.BISSELL.com/recall. Recalled lithium-ion batteries should be disposed of in accordance with local and state laws and not in the trash or used battery recycling boxes at retail stores.

The recalled product

Product
BISSELL® brand Multi Reach Hand and Floor Vacuum Cleaners
Manufacturer
BISSELL Homecare Inc., of Grand Rapids, Michigan
Category
Consumer Product — Vacuum Cleaners
Hazard
  • fire
  • battery-overheat
  • burn-injury
Affected units
142,000

Distribution

Distributed nationwide across the United States.

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