The Recall Desk
Our severity:SevereCPSC·23091·Announced 2023-01-12

BISSELL Cordless Wet Dry Vacuums Recalled for Fire Hazard

BISSELL Cordless Multi-Surface Wet Dry Vacuums (models 2551, 2551W, and 25519) are recalled because the battery pack circuit board can overheat and catch fire. The company has received 66 reports of smoking and burning odor, including five fires and one burn injury.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves reported fires (5 incidents) with documented property damage and one reported burn injury. Under the severity rubric, significant injury and property-damage reports warrant a Severe (4) classification.

Plain-English summary

BISSELL Homecare Inc. is recalling approximately 61,000 Cordless Multi-Surface Wet Dry Vacuums (models 2551, 2551W, and 25519) due to a fire hazard. The circuit board inside the vacuum's battery pack can overheat and smoke, creating a fire risk.

BISSELL has received 66 reports of the vacuum smoking and emitting a burning odor. Five of these reports involved the battery pack catching on fire. Three fires resulted in minor property damage, and one resulted in a burn injury.

The recalled vacuums were sold nationwide at Walmart, BISSELL.com, Walmart.com, QVC.com, Amazon.com, Costco.com, Fingerhut.com, Ace Hardware.com, Kohl's.com, and Wayfair.com from January 2019 through November 2022 for approximately $360.

Consumers should immediately stop using the recalled vacuums and contact BISSELL for a free battery pack replacement. Replacement can be done at a local BISSELL authorized service center or by scheduling a free in-home repair visit from an authorized technician. Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, or visit www.BISSELL.com/recall for more information.

The recalled product

Product
BISSELL® Cordless Multi-Surface Wet Dry Vacuums Models 2551, 2551W and 25519
Manufacturer
BISSELL Homecare Inc., of Grand Rapids, Michigan
Category
Consumer Product — Appliance
Hazard
Affected units
61,000

Distribution

Distributed nationwide across the United States.

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