The Recall Desk
HighCPSC·18177·Announced 2018-06-12

Lorex Recalls Three Video Monitor Models Due to Battery Burn Hazard

Lorex is recalling three video monitor models because the batteries can overheat and swell, posing a burn hazard. Consumers should stop using the monitors and contact Lorex for a refund.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (burn hazard) where injury has not yet been reported, which corresponds to a High severity score of 3 according to the rubric.

Plain-English summary

Lorex is recalling three models of video monitors (LW2751, LW2752, and LW2962H) used with surveillance video systems. The recall involves approximately 22,000 units sold in the United States and 4,300 units sold in Canada. The monitors are black, available in 7-inch and 9-inch sizes, and contain a blue lithium polymer battery. The "LOREX" brand name is printed on the top left of the screen, with model and serial numbers located on the top or back panel.

The hazard exists because the video monitor's batteries can overheat, swell, and expand. This expansion can cause the battery cover to open or come off, exposing hot batteries to consumers and posing a burn hazard. The firm has received 328 reports of the monitor battery overheating and/or expanding, but no injuries have been reported.

These monitors were sold at Best Buy stores nationwide and online at www.lorextechnology.com and other websites from April 2014 through March 2017. They were sold in bundles for between $150 and $330. Consumers should immediately stop using the recalled monitors and contact Lorex toll-free at 844-265-7388 from 9 a.m. to 5 p.m. ET Monday through Friday, or online at www.lorextechnology.com, to receive instructions for a full refund.

The recalled product

Product
Lorex video monitors models LW2751, LW2752 and LW2962H
Manufacturer
RDI Technology (Shenzhen) Co. Ltd, of China
Category
Consumer Product — Electronics
Hazard
Affected units
22,000

Distribution

Distributed nationwide across the United States.

Related recalls

Same hazard · burn injury

See all →