The Recall Desk
Our severity:HighCPSC·17128·Announced 2017-04-11

Teavana Recalls Flip Tumblers Due to Hot Liquid Burn Hazard

Starbucks is recalling Teavana Flip Tumblers because they can leak hot liquid, posing a burn risk. Consumers should stop using them and contact Starbucks for a refund.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (burn hazard) where injury has been reported (one burn injury), fitting the criteria for a High severity score.

Plain-English summary

Starbucks Corporation, dba Teavana, is recalling approximately 23,600 14-ounce Teavana Flip Tumblers sold in the United States and 1,600 in Canada. The recall was initiated because the tumblers can leak hot liquid, which poses a burn hazard to consumers. The affected products are used for steeping hot tea and feature a clear plastic cap with a welded black base that screws onto a stainless steel tumbler. They were sold in black and silver colors and measure approximately 10 inches tall by 3 inches in diameter.

Teavana has received 12 reports of the tumblers leaking, including one report of a burn injury to a consumer's abdomen. The tumblers were sold at Teavana stores nationwide and online at Teavana.com from October 2016 through February 2017 for about $40. The "Teavana®" logo is printed on the side of the tumbler.

Consumers should immediately stop using the recalled flip tumblers. To obtain a refund in the form of a $45 Starbucks credit, customers should contact Starbucks toll-free at (888) 665-0463 from 8 a.m. to 5 p.m. ET Monday through Friday, or visit www.starbucks.com and select "Recall Information" under the Teavana heading in the Customer Service section.

The recalled product

Product
Teavana Flip Tumblers
Manufacturer
Starbucks Corporation, dba Teavana, of Seattle, Wash.
Category
Consumer Product — Drinkware
Hazard
Affected units
23,600

Distribution

Distributed nationwide across the United States.

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