The Recall Desk
HighCPSC·14738·Announced 2014-06-26

Roland Recalls RD-800 Digital Pianos Due to Electrical Shock Hazard

Roland is recalling approximately 640 RD-800 digital pianos because the AC power cord can be connected to XLR output jacks, posing an electrical shock hazard.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (electrical shock) where injury has not yet been reported, which aligns with the 'High' severity criteria in the rubric.

Plain-English summary

Roland Corporation U.S. is recalling approximately 640 Roland model RD-800 Electronic Digital Pianos. The recalled product is an electronic piano keyboard that is 55 inches wide, 14.5 inches deep, and 5.5 inches high. It is black with 88 black and white keys and features a control panel with a color liquid crystal display (LCD) on the front. The model number is located on the front left of the piano, while the serial number and model number are on a data plate on the right side of the rear, between the XLR output connectors and the AC IN connector. The specific serial number ranges subject to the recall are Z6D0015 to Z6D0019, Z7D0174 to Z7D0423, Z8D1056 to Z8D1255, and Z9D2131 to Z9D2333.

The recall is due to an electrical shock hazard. The AC power cord can be connected to the XLR output jacks, which poses a risk of electrical shock to the user. Roland received one report of a consumer connecting the power cord to an XLR output jack, but no injuries have been reported.

The affected pianos were sold nationwide from January 2014 to April 2014 for about $3,000 at American Musical Supply Inc., Cascio Interstate, Full Compass Systems Ltd, Guitar Center Inc., Kraft Keyboard Center, Musicians Friend Inc., Sam Ash Inc., and Sweetwater Sound Inc. stores. Consumers should immediately stop using the pianos, unplug the power cord from the wall outlet and the piano, and contact Roland U.S. for a free repair kit or to locate an authorized dealer or service center to have the repair kit installed free of charge. Roland can be reached toll-free at (877) 339-5494 from 8:30 a.m. to 5 p.m. PT Monday through Friday, or via email at [email protected].

The recalled product

Product
Digital Electric Piano
Manufacturer
Roland Corporation U.S., of Los Angeles
Category
Consumer Product — Musical Instruments
Hazard
Affected units
640

Distribution

Distributed nationwide across the United States.

Related recalls

Same hazard · electrical shock

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