The Recall Desk
HighCPSC·14104·Announced 2014-02-12

Visonic Amber Personal Emergency Response Kits Recalled for Signal Failure

Visonic Amber SelectX kits are recalled because base stations may fail to detect emergency signals after a reboot. No injuries have been reported.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a safety-critical device that fails to signal for emergency assistance, posing a risk of harm, but no injuries or illnesses have been reported, fitting the 'High' severity criteria for risk-of-harm products without reported injury.

Plain-English summary

Visonic Ltd. is recalling approximately 1,700 Visonic Amber SelectX Personal Emergency Response System (PERS) kits. These kits, which include a wireless pendant and a base station, are designed to allow users to signal for assistance. The recall is due to a defect where the base station may fail to operate and detect an emergency signal from the pendant following a reboot or system reset.

The affected units were sold nationwide through Visonic distributors and professional alarm installation firms between April 2012 and April 2013 for between $220 and $240. The recalled base stations are white, rectangular, and measure approximately 9 inches wide by 7 inches deep by 2 inches high. They feature catalog number 0-100729 and serial numbers ranging from 1612002383 through 501206949. The first four digits of the serial number indicate the manufacturing date in WWYY format, covering April 2012 through December 2012.

Visonic has not received any reports of incidents or injuries related to this issue. Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit. For more information, consumers can contact Visonic at (800) 223-0020 from 8:30 a.m. to 6 p.m. ET Monday through Friday or visit www.visonic.com.

The recalled product

Product
Visonic Amber SelectX Personal Emergency Response System (PERS) Kits
Manufacturer
Visonic Ltd., of Tel Aviv, Israel
Category
Consumer Product — Personal Emergency Response System
Hazard
Affected units
1,700

Distribution

Distributed nationwide across the United States.

Related recalls

Same manufacturer · Visonic Ltd., of Tel Aviv, Israel

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