The Recall Desk
HighCPSC·13280·Announced 2013-09-11

Visonic Recalls Amber Personal Emergency Response System Kits Due to Battery Signal Failure

Visonic is recalling about 24,000 Amber PERS kits because base stations in Common Area Mode may fail to detect low pendant batteries. No injuries have been reported.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (emergency response system) where a failure could prevent a user from receiving assistance, but the source explicitly states that no injuries have been reported.

Plain-English summary

Visonic Ltd. is recalling approximately 24,000 Amber Classic and Amber SelectX Personal Emergency Response System (PERS) kits. The recall involves specific base stations that were installed in "Common Area Mode" by professional installers and are used without additional base stations. In this specific configuration, the base station may fail to detect a low battery or dead battery warning signal from the remote pendant, preventing the user or system administrator from being notified to replace the battery.

The recalled kits were sold nationwide through Visonic distributors and professional alarm installation firms between January 2008 and August 2013 for between $220 and $240. The company received one report of a pendant failing to operate due to an undetected low battery, but no injuries have been reported. Affected Classic models have catalog number 0-7425 and serial numbers 0408044281 through 4410052723. Affected SelectX models have catalog number 0-100729 and serial numbers 2308600299 through 3013079617.

Consumers should immediately contact their system installer or a Visonic alarm installation professional to determine if their base station is set to Common Area Mode. If so, the installer can reset the unit to another mode or make other system changes, such as adding an additional base station. Owners are also advised to manually test their Amber PERS pendant regularly for low battery status. For more information, consumers can contact Visonic at (800) 223-0020 or visit www.visonic.com.

The recalled product

Product
Visonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits
Manufacturer
Visonic Ltd., of Tel Aviv, Israel
Category
Consumer Product — Personal Emergency Response System
Hazard
Affected units
24,000

Distribution

Distributed nationwide across the United States.

Related recalls

Same manufacturer · Visonic Ltd., of Tel Aviv, Israel

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Same hazard · battery failure

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