The Recall Desk
HighCPSC·15018·Announced 2014-10-30

Visonic Recalls Amber Personal Emergency Response Pendants and Kits

Visonic is recalling Amber Pendants and Kits because battery drain may shorten the low-battery warning period. No injuries have been reported.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a personal emergency response device where a battery failure could prevent the user from signaling for assistance. This fits the rubric criterion for 'risk-of-harm products where injury has not yet been reported.'

Plain-English summary

Visonic Ltd. is recalling Visonic Amber Pendants and Visonic Amber Kits due to a potential battery failure. The recall involves approximately 29,200 units, including pendants sold separately and kits containing a pendant and base station. The products were leased by Life Alert Emergency Response to consumers who subscribed for alarm monitoring services from about May 2013 through July 2014.

The hazard involves an accelerated circuit drain of the pendant battery, which can result in decreased battery life and a shorter than expected "low battery" warning period. The warning period may be reduced from 30 days down to nine days. No injuries have been reported in connection with this recall.

Consumers should immediately contact Visonic or their alarm service provider for instructions on receiving a replacement pendant. Until a new pendant is received, consumers are advised to manually test their pendant regularly for low battery status. Visonic can be reached at (800) 223-0020 from 8:30 a.m. to 6 p.m. ET Monday through Friday, or online at www.visonic.com.

The recalled product

Product
Visonic Amber Pendants and Visonic Amber Kits
Manufacturer
Visonic Ltd., of Tel Aviv, Israel
Category
Consumer Product — Personal Safety / Emergency Response
Hazard
Affected units
29,200

Distribution

Distributed nationwide across the United States.

Related recalls

Same manufacturer · Visonic Ltd., of Tel Aviv, Israel

See all →

Same hazard · battery failure

See all →