The Recall Desk
HighCPSC·12750·Announced 2012-09-20

ThyssenKrupp Recalls Residential Elevators Due to Fall Hazard

ThyssenKrupp Access Manufacturing is recalling LEV II, Volant, and Rise residential elevators because the door can open without the car present, posing a fall risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (fall hazard) where injury has not yet been reported, which aligns with the 'High' severity criteria in the rubric.

Plain-English summary

ThyssenKrupp Access Manufacturing LLC is recalling approximately 670 LEV II, Volant, and Rise residential elevators. These elevators were installed in residences with three or more floors and sold through elevator dealers between December 2010 and August 2012 for between $16,000 and $26,000 installed. The affected model numbers are "RLWL" for the LEV II, "RLGL" for the Volant, and "RLRC" for the Rise.

The recall is due to a fall hazard where the elevator's door can unlock and open at a landing when no elevator car is present, exposing the elevator shaft. No injuries have been reported in connection with this defect.

Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed. Even if no error code is present, consumers should contact the firm to arrange for a free software upgrade. The firm's dealers are directly contacting consumers who purchased the recalled elevators. For more information, contact ThyssenKrupp Access Manufacturing LLC at (800) 925-3100 between 7 a.m. and 5 p.m. CT Monday through Friday, email [email protected], or visit www.tkaccess.com.

The recalled product

Product
LEV II®, Volant™ and Rise™ residential elevators
Manufacturer
ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill.
Category
Consumer Product — Residential Elevators
Hazard
Affected units
670

Distribution

Distributed nationwide across the United States.

Related recalls

Same hazard · fall hazard

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