The Recall Desk
CriticalCPSC·22221·Announced 2022-09-14

ThyssenKrupp Residential Elevators Recalled Due to Child Entrapment Hazard

ThyssenKrupp Access Corp. is recalling about 16,800 residential elevators sold between 1996 and 2012 due to an entrapment hazard. Children can become trapped in the gap between exterior and interior doors, resulting in serious injury or death; one child death has been reported.

What this means for you

Highest-severity recall. Risk of serious injury or death is documented or strongly suspected. Stop using the product now and follow the agency's instructions.

Our severity reasoning: A child death has been reported, which per the severity rubric mandates a Critical (score 5) classification regardless of other factors. Additionally, a second serious injury (permanent disability) involving a young child strengthens this assessment.

Plain-English summary

ThyssenKrupp Access Corp. is recalling approximately 16,800 residential elevators sold to dealers for home installation between approximately 1996 and 2012. The elevators were sold under multiple TKA-owned model names including Chaparral, Destiny, LEV, LEV II, LEV II Builder, Rise, Volant, Windsor, Independence, and Flexi-Lift, priced between $15,000 and $25,000 for a two-landing installation.

Children can become entrapped in the space between the exterior hoistway door and the elevator car door or gate, and suffer serious injury or death if the elevator is called to another floor. Three incidents have been reported, including a 2-year-old child who died in 2017 and a 3-year-old child who was permanently disabled in a 2010 incident.

Homeowners should immediately contact ThyssenKrupp Access Corp. (TKA) for a free inspection and free installation of space guards to remedy the hazard. TKA can be reached at 800-285-9862 from 9 a.m. to 5 p.m. ET Monday through Friday, online at https://homelevator-safety.com, or by email at [email protected]. Alternatively, TKA will provide inspection and installation instructions to homeowners who prefer to install the safety devices themselves.

The recalled product

Product
thyssenkrupp Access Corp. Residential Elevators
Manufacturer
ThyssenKrupp Access Manufacturing, LLC
Category
Consumer Product — Home Elevators
Hazard
  • child-entrapment
  • serious-injury
  • death
Affected units
16,800

Distribution

Distributed nationwide across the United States.

Related recalls

Same category