DYMO Recalls LabelWriter Power Adapters Due to Burn Hazard
DYMO is recalling specific LabelWriter power adapters because they can overheat and cause burns. Consumers should unplug the adapters and contact DYMO for a free replacement.
What this means for you
Our assessment, not the agency’s: severity 3/5 (High).
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall involves a risk-of-harm product (burn hazard) where injury has not yet been reported, fitting the criteria for a High severity score.
Plain-English summary
DYMO, of Stamford, Conn., is recalling external power adapters sold with certain DYMO LabelWriter 400 series printers. The affected models include the DYMO LabelWriter 400, 400 Turbo, Twin Turbo, Duo, and Desktop Mailing Solution. The recall applies to adapters with housing date codes 2407, 2507, 2607, or 2707. Power adapters with "RoHS" printed on the top right of the product label are not included in this recall.
The power adapters can fail, causing the printer to overheat, which poses a burn hazard to consumers. DYMO has received 11 reports of printers overheating and emitting smoke and/or a burnt smell. No injuries have been reported. Approximately 17,000 units were sold at office supply stores, discount retailers, and various specialty retailers nationwide from September 2007 through October 2008 for between $100 and $250.
Consumers should immediately unplug the recalled power adapter from the wall socket and from their printer. They should then contact DYMO to receive a free replacement external power adapter kit. For additional information, consumers can contact DYMO toll-free at (888) 658-3904 between 9 a.m. and 8 p.m. ET or visit the firm's website.
The recalled product
- Product
- DYMO® LabelWriter® Power Adapters used with printers
- Manufacturer
- DYMO, of Stamford, Conn.
- Hazard
- Affected units
- 17,000
Distribution
Distributed nationwide across the United States.
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