The Recall Desk
HighCPSC·02226·Announced 2002-08-08

Motorola Recalls DCT2000 Digital Cable Set-Top Boxes for Shock Hazard

Motorola is recalling about 1 million DCT2000 digital cable set-top boxes because power cord pins could break, posing an electric shock hazard.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (electric shock) where injury has not yet been reported, which aligns with the High severity criteria in the rubric.

Plain-English summary

Motorola Inc. is recalling approximately 1 million DCT2000 digital cable set-top boxes. The recall was initiated because the pins in the rear of the box that connect to the power cord could break, which could pose an electric shock hazard to consumers. Motorola estimates that about 30,000 of these set-top boxes have power cord pins that could break.

These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are written on the front of the units, and the model number "DCT2000" is written on the cover of the user guide. Digital cable operators distributed these set-top boxes nationwide in conjunction with digital cable services from March 2002 through June 2002.

CPSC and Motorola have not received any reports of these set-top boxes causing shock or injury. Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Cable operators are contacting their customers to determine if they have a set-top box included in the recall that needs to be replaced.

The recalled product

Product
Motorola DCT2000 digital cable set-top boxes
Manufacturer
Motorola Inc. Broadband Communications Sector, of Horsham, Pa.
Category
Consumer Product — Electronics
Hazard

Distribution

Distributed nationwide across the United States.

Related recalls

Same hazard · electric shock

See all →