The Recall Desk
Our severity:HighNHTSA·25V404000·Announced 2025-06-13

Ford Recalls 2021-2025 Mustang Mach E for Door Latch Software Issue

Ford is recalling 2021-2025 Mustang Mach E vehicles because electronic door latches may remain locked after exit, potentially trapping occupants.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where injury has not yet been reported, specifically the inability to exit the vehicle in an emergency.

Plain-English summary

Ford Motor Company is recalling certain 2021-2025 Mustang Mach E vehicles due to a software issue in the body control module. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door. This could trap individuals who are unable to use the inside door release handles, such as a child in the back seat.

The inability to enter or exit the vehicle in an emergency increases the risk of injury. The recall affects 197,432 vehicles. Owner notification letters were mailed to 2021-2025 Mustang Mach-E owners on September 12, 2025, and to 2024-2025 Mustang Mach-E owners on July 10, 2025.

Dealers will update the Powertrain Control Module (PCM) and the Secondary On-Board Diagnostic Control Module C (SOBDMC) software free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S65.

The recalled product

Product
FORD MUSTANG MACH E
Brand
FORD
Manufacturer
Ford Motor Company
Category
Vehicle — Electrical System
Hazard
Affected units
197,432

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • MUSTANG MACH E

Distribution

Distributed nationwide across the United States.

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