The Recall Desk
Our severity:HighNHTSA·24V715000·Announced 2024-09-26

Chrysler Recalls 2024 Ram Promaster BEV for Software Defect

Chrysler is recalling 2024 Ram Promaster BEV vehicles because incorrect software may cause a loss of drive power, increasing crash risk.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (loss of drive power increasing crash risk) where no specific injuries or fatalities have been reported in the source text, fitting the 'High' severity criteria.

Plain-English summary

Chrysler (FCA US, LLC) is recalling certain 2024 Ram Promaster Battery Electric (BEV) vehicles. The recall addresses a defect in the motor control processor module (MCPA) where incorrect software may cause a loss of drive power.

A loss of drive power can increase the risk of a crash. The affected vehicles are 2024 model year Ram Promaster BEVs.

Dealers will update the MCPA software free of charge. Owner notification letters were mailed on October 31, 2024. Owners may contact Chrysler customer service at 1-800-853-1403 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
RAM PROMASTER BEV
Brand
RAM
Manufacturer
Chrysler (FCA US, LLC)
Category
Vehicle — Electric Vehicle
Hazard
Affected units
336

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • PROMASTER BEV

Distribution

Distributed nationwide across the United States.

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