The Recall Desk
Our severity:SevereNHTSA·20V780000·Announced 2020-12-15

Certain Jayco and Entegra Motorhomes Leveling System Support Bracket Defect Recall

Jayco and Entegra are recalling certain 2020-2021 motorhomes with defective leveling system support brackets that may fail, allowing components to contact the ground and potentially leak hydraulic fluid, increasing crash risk.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: This recall addresses a structural vehicle defect in the leveling system support brackets that could cause hydraulic fluid leaks and component detachment, potentially affecting vehicle safety. Although no incidents have been reported, the structural nature of the defect and its potential safety consequences meet the Severe (Score 4) criteria.

Plain-English summary

Jayco, Inc. is recalling certain 2020 and 2021 model-year motorhomes sold under the Entegra and Jayco brands, including the Greyhawk, Greyhawk Prestige, Redhawk, Redhawk SE, Odyssey, and Esteem models. The mounting brackets for the leveling system's hydraulic pump and reservoir may fail, allowing the components to contact the ground.

If the brackets fail and components contact the ground, the hydraulic pump and reservoir may detach or leak hydraulic fluid. This increases the risk of a crash.

Approximately 3,356 motorhomes are affected by this recall. Owners will be notified by Jayco. Authorized dealers will install a new support bracket at no charge, beginning February 3, 2021.

Owners should contact Jayco customer service at 1-800-283-8267 to arrange the repair. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or visit www.safercar.gov.

The recalled product

Product
JAYCO, ENTEGRA GREYHAWK, ESTEEM, GREYHAWK PRESTIGE, ODYSSEY
Brand
JAYCO
Manufacturer
Jayco, Inc.
Category
Vehicle — Motorhome Leveling System
Hazard
Affected units
3,356

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (7)

  • GREYHAWK
  • ESTEEM
  • GREYHAWK PRESTIGE
  • ODYSSEY
  • REDHAWK SE
  • REDHAWK
  • redundant ODYSSEY

Distribution

Distributed nationwide across the United States.

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