The Recall Desk
HighNHTSA·20V752000·Announced 2020-12-04

E-One Recalls Emergency Vehicles Due to Display Lockup Risk

E-One is recalling specific 2019-2021 emergency vehicles because LCD displays may lock up, potentially delaying emergency efforts.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product where the defect can delay emergency efforts and increase the risk of injury, but no specific injuries or fatalities are reported in the source text.

Plain-English summary

E-One Incorporated is recalling certain 2020-2021 Commercial, 2019-2020 Cyclone 2, 2020 Cyclone N, 2020 Quest 2, 2020 Typhoon, and 2020 Typhoon N vehicles. These vehicles are equipped with Weldon V-Mux Vista IV Standard LCD displays used to control emergency vehicle lighting and HVAC functions.

The recall is due to a defect where these displays may experience low voltage spikes, causing the LCD display to lock up or become nonfunctional. A locked up or non-functional LCD display can delay emergency efforts, increasing the risk of injury.

E-One will notify owners, and dealers will replace the display or apply a retrofit remedy, free of charge. E-One issued owners an interim notification on December 15, 2020, and the recall began January 26, 2021. Owners may contact E-One customer service at 1-352-237-1122 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
E-ONE COMMERCIAL, QUEST II, TYPHOON N, CYCLONE II
Brand
E-ONE
Manufacturer
E-One Incorporated
Category
Vehicle — Emergency Vehicles
Hazard
Affected units
195

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (6)

  • COMMERCIAL
  • QUEST II
  • TYPHOON N
  • CYCLONE II
  • CYCLONE N
  • TYPHOON

Distribution

Distributed nationwide across the United States.

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