The Recall Desk
SevereNHTSA·20V036000·Announced 2020-01-23

Ram ProMaster Recall: Transmission Shifter Cable May Disconnect

Chrysler is recalling 2014-2019 Ram ProMaster vans because the transmission shifter cable may disconnect, causing unintended vehicle movement and crash risk.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (transmission shifter cable) that can cause unintended vehicle movement and increase the risk of a crash, meeting the criteria for a Severe rating.

Plain-English summary

Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped with 3.6L engines. The recall addresses a defect where the transmission shifter cable may separate and disconnect from the transmission. This failure can cause the vehicle to not perform the shifts intended by the driver, resulting in the gear shift lever position not matching the actual transmission gear.

The defect poses a safety risk because the driver may be unaware of the actual gear position. This mismatch can lead to unintended vehicle movement, increasing the risk of a crash. The recall began on May 26, 2020.

Dealers will replace the transmission shift cable free of charge. Owners may contact Ram Trucks at 1-866-726-4636 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236 for more information. Chrysler's number for this recall is W00.

The recalled product

Product
RAM PROMASTER
Brand
RAM
Manufacturer
Chrysler (FCA US LLC)
Category
Vehicle — Transmission
Hazard
Affected units
222,207

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • PROMASTER

Distribution

Distributed nationwide across the United States.

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