The Recall Desk
SevereNHTSA·16V202000·Announced 2016-04-11

Ram ProMaster City Recall for Electrical Harness Water Intrusion

Chrysler is recalling 2015-2016 Ram ProMaster City vans because a low-voltage electrical harness connector may corrode, causing the transmission to unexpectedly shift into neutral.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect where the transmission may unexpectedly shift into neutral, explicitly noted in the source as increasing the risk of a crash.

Plain-English summary

Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Ram ProMaster City vans manufactured between September 26, 2014, and March 5, 2016. The recall involves a low-voltage electrical harness connector located by the front driver seat that may be susceptible to water intrusion and corrosion.

Corrosion of this connector may result in a loss of communication to the Transmission Control Module (TCM). This can cause the transmission to unexpectedly shift into and stay in neutral without warning the next time the vehicle stops. An unintended shift into neutral prevents the vehicle from being moved, and if the driver turns off the engine, they will be unable to restart it. Both scenarios can increase the risk of a crash.

Chrysler will notify owners, and dealers will relocate the harness connector to under the instrument panel free of charge. The recall began on June 3, 2016. Owners may contact Chrysler customer service at 1-800-853-1403 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
RAM PROMASTER
Brand
RAM
Manufacturer
Chrysler (FCA US LLC)
Category
Vehicle — Van
Hazard
Affected units
23,930

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • PROMASTER

Distribution

Distributed nationwide across the United States.

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