The Recall Desk
Our severity:SevereNHTSA·19V918000·Announced 2019-12-20

Mercedes-Benz Recalls Vehicles for Sunroof Glass Detachment Risk

Mercedes-Benz is recalling 747,928 vehicles from 2001-2011 because the sunroof glass panel may detach, creating a road hazard.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect where a component (sunroof glass) can detach and become a road hazard, increasing the risk of a crash, which aligns with the 'Severe' criteria for structural defects and significant injury risk.

Plain-English summary

Mercedes-Benz USA, LLC. is recalling certain 2001-2011 model year vehicles due to a defect in the sun/moon roof assembly. The bonding between the glass panel and the sliding roof frame may deteriorate, which could result in the glass panel detaching from the vehicle.

A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash. The recall affects 747,928 vehicles, including specific models such as the C230, CLS550, CLK550, and E320, among others listed in the official documentation.

Dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge. The recall began on July 10, 2020. Owners may contact MBUSA customer service at 1-800-367-6372 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
MERCEDES-BENZ, MERCEDES BENZ CLS550, CLK550, E320, CLK350
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC.
Category
Vehicle — Sunroof Assembly
Hazard
Affected units
747,928

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (24)

  • CLS550
  • CLK550
  • E320
  • CLK350
  • C350
  • C230
  • C320
  • CLK500
  • C240
  • CLK55
  • E500
  • E550
  • CLK320
  • CLS500
  • C280
  • E450
  • AMG CLS55
  • E350
  • AMG E55
  • AMG E63
  • AMG CLS63
  • AMG C55
  • AMG CLK55
  • AMG C32

Distribution

Distributed nationwide across the United States.

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