The Recall Desk
Our severity:SevereNHTSA·19V434000·Announced 2019-06-10

Audi Recalls 2019 e-tron Vehicles Due to High-Voltage Battery Fire Risk

Audi is recalling 2019 e-tron vehicles because a faulty seal allows moisture to enter the high-voltage battery system, increasing the risk of fire.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect (faulty seal) that creates a significant risk of fire, meeting the criteria for a Severe rating.

Plain-English summary

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi e-tron vehicles. The recall addresses a defect where moisture can enter the high-voltage battery system through a faulty seal on the charging socket.

Moisture in the high-voltage system can cause a short-circuit, which increases the risk of fire. If warning lights appear along with the message "Electrical system: fault," owners are instructed to immediately stop driving the vehicle, park outdoors away from structures, do not charge the vehicle, and contact Audi Roadside Assistance to have the vehicle towed.

Audi will notify owners, and dealers will install a new seal and, as necessary, replace the affected system components, free of charge. The recall began September 6, 2019. Owners may contact Audi's customer service at 1-800-253-2834 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
AUDI E-TRON
Brand
AUDI
Manufacturer
Volkswagen Group of America, Inc.
Category
Vehicle — Electric Vehicle
Hazard
Affected units
1,646

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • E-TRON

Distribution

Distributed nationwide across the United States.

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