The Recall Desk
Our severity:HighNHTSA·19V401000·Announced 2019-05-29

VCI Recalls Ambulances with Reversed Backup Camera Images

VCI Emergency Vehicle Specialists is recalling ambulances where backup camera monitors may revert to factory settings, causing reversed images and increasing crash risk.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (ambulance backup camera) where injury has not yet been reported, fitting the 'High' severity criteria for theoretical hazards without confirmed incidents.

Plain-English summary

VCI Emergency Vehicle Specialists (VCI) is recalling certain 2005-2018 Ford and Chevrolet-based Type I and Type III ambulances. The affected vehicles are equipped with ASA Electronics Voyager monitors used to display the back-up camera image.

The defect involves the monitors unexpectedly reverting to factory default settings, which may cause the camera image to be reversed. This issue may cause the driver to inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.

VCI will work with ASA Electronics to notify owners and remedy the displays free of charge. The recall began on May 9, 2019. Owners may contact ASA Electronics at 1-800-384-4400 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.

The recalled product

Product
FORD, CHEVROLET E-450, redundant F-250, E-350, F-450
Brand
FORD
Manufacturer
VCI Emergency Vehicle Specialists
Category
Vehicle — Ambulance
Hazard
Affected units
22

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (7)

  • E-450
  • redundant F-250
  • E-350
  • F-450
  • F-550
  • redundant F-350
  • C4500

Distribution

Distributed nationwide across the United States.

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Same hazard · crash risk

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