The Recall Desk
Our severity:SevereNHTSA·14V827000·Announced 2014-12-30

GM Recalls 2011-2012 Trucks and SUVs for Ignition Lock Defect

General Motors is recalling 84,192 vehicles because the ignition lock may bind or stick, potentially causing loss of steering and braking power.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a structural vehicle defect where the ignition may stick, causing a loss of steering and braking power and increasing the risk of a crash and occupant injury.

Plain-English summary

General Motors LLC is recalling approximately 84,192 model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. The recall addresses a defect in the ignition lock actuator, which may bind, making it difficult to turn the key or causing the ignition to get stuck in the "Start" position.

If the ignition is stuck in the "Start" position, it may suddenly snap back into the "Accessory" position. This action can cause a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. Additionally, if a crash occurs, the air bags may not deploy, increasing the risk of occupant injury.

GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.

The recalled product

Product
CHEVROLET, GMC, CADILLAC SUBURBAN, AVALANCHE, SILVERADO, YUKON XL
Brand
CHEVROLET
Manufacturer
General Motors LLC
Category
Vehicle — Trucks and SUVs
Hazard
Affected units
84,192

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (10)

  • SUBURBAN
  • AVALANCHE
  • SILVERADO
  • YUKON XL
  • YUKON
  • SIERRA
  • ESCALADE
  • ESCALADE ESV
  • TAHOE
  • ESCALADE EXT

Distribution

Distributed nationwide across the United States.

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