Ford Recalls Crown Victoria, Grand Marquis, Town Car for Steering Shaft Defect
Ford is recalling 2005-2011 Crown Victoria, Grand Marquis, and Town Car vehicles where a prior steering shaft repair may have been incorrect, risking loss of steering control.
What this means for you
Our assessment, not the agency’s: severity 4/5 (Severe).
The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.
Our severity reasoning: The recall involves a structural vehicle defect (steering shaft separation) that can result in a loss of steering control, which aligns with the rubric criteria for a Severe (4) rating.
Plain-English summary
Ford Motor Company is recalling certain model year 2005-2011 Ford Crown Victoria, Mercury Grand Marquis, and Lincoln Town Car vehicles. This recall affects vehicles manufactured between March 2004 and August 2011 that had their upper intermediate steering shaft serviced during a previous safety recall (13V-385). The recall covers approximately 36,888 vehicles.
The defect involves the possibility that the prior repairs to the upper intermediate shaft were not correctly performed. Improper servicing could cause the shaft to separate, resulting in a loss of steering control and increasing the risk of a crash.
Ford will notify owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the prior recall. Dealers will inspect and replace the upper intermediate shaft if necessary, free of charge. The recall began on November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332 or the NHTSA Vehicle Safety Hotline at 1-888-327-4236.
The recalled product
- Product
- LINCOLN, FORD, MERCURY TOWN CAR, CROWN VICTORIA, GRAND MARQUIS
- Brand
- LINCOLN
- Manufacturer
- Ford Motor Company
- Category
- Vehicle — Steering System
- Affected units
- 36,888
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Model numbers (3)
- TOWN CAR
- CROWN VICTORIA
- GRAND MARQUIS
Distribution
Distributed nationwide across the United States.
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