The Recall Desk
HighFDA (Devices)·Z-1176-2017·Announced 2017-02-15

Merge PACS Software Recalled for Potential Incorrect Patient Image Display

Merge Healthcare is recalling Merge PACS software version 7.0.1 because it may display incorrect patient images, potentially delaying diagnosis or treatment.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (medical software) where injury or death has not yet been reported, but the potential for delayed diagnosis or treatment constitutes a significant health risk.

Plain-English summary

Merge Healthcare, Inc. is recalling Merge PACS software, version 7.0.1. The recall is due to a potential issue where the software may display an incorrect patient image. This error could result in a delay in diagnosis or treatment for patients.

The potentially affected software was distributed to 29 medical facilities in Arizona, California, Colorado, Florida, Hawaii, Illinois, Massachusetts, Maryland, Michigan, Missouri, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Utah, and Wisconsin. There was no distribution to foreign, government, or military entities.

Healthcare facilities should contact Merge Healthcare for instructions on how to address the software issue. Patients who have had imaging studies performed at these facilities should consult their healthcare provider if they have concerns about the accuracy of their medical records.

The recalled product

Product
Merge PACS software. The firm name on the label is Merge Healthcare, Hartland, WI.
Affected units
29

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Lot numbers (1)

  • Version 7.0.1

Distribution

Distributed in 17 states: