Ascom Telligence Nurse Call System Recalled for Communication Failure
Ascom (US) Inc. is recalling 57 units of the Telligence Nurse Call System because a gateway defect may prevent device failures from being displayed at staff consoles.
The agency’s classification
FDA (Devices): Class II
Class II is a situation in which use of or exposure to a violative product may cause temporary or medically reversible adverse health consequences, or where the probability of serious adverse health consequences is remote.
This is the agency’s own classification, taken from its notice. The severity score below is our assessment, not the agency’s. How recall classes work
What this means for you
Our assessment, not the agency’s: severity 3/5 (High).
Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.
Our severity reasoning: The recall is classified as FDA Class II. The hazard involves a failure to display device alerts, which is a risk-of-harm product issue where injury has not yet been reported, fitting the 'High' severity criteria.
Plain-English summary
Ascom (US) Inc. is recalling 57 units of the Ascom Telligence Nurse Call System, specifically the Telligence System Gateway II (NGGTWY2 H), running Version 5.0 (Build 5.0.4). The recall was initiated because the gateway may stop communicating with connected hallway devices. When this occurs, the dome lights connected to Gateway II Ports A and B will flash, indicating a loss of communication.
The primary hazard is that if the gateway stops communicating, device failures that would otherwise be announced will not be indicated at staff consoles configured to display failures. This could result in staff not being alerted to certain device issues.
The affected units were distributed to facilities in Alabama, California, Colorado, Georgia, Indiana, Kentucky, Louisiana, Maine, Michigan, Missouri, Minnesota, Mississippi, Nebraska, Nevada, Ohio, Pennsylvania, Rhode Island, Texas, Utah, Virginia, and Wisconsin. Consumers and facility managers should contact Ascom (US) Inc. for instructions on how to resolve the issue.
The recalled product
- Product
- Ascom Telligence Nurse Call System
- Manufacturer
- Ascom (US) Inc.
- Affected units
- 57
Is your product affected?
Check your packaging against the codes below. If any of them match, the product is part of this recall.
Lot numbers (1)
- Version 5.0 (Build 5.0.4)
Distribution
Related recalls
Same manufacturer · Ascom (US) Inc.
See all →- ModerateAscom Mobile Monitoring Gateway and Nurse Call Software Recall
FDA (Devices) · 2016-05-18
Same hazard · communication failure
See all →- ModeratePhilips Telemetry Monitor 5500 Device Reset Risk Recall
FDA (Devices) · 2026-07-01
- SevereEnhanced Verify Evaluation Handset May Fail to Connect to Neurostimulator
FDA (Devices) · 2025-05-07
- ModerateBeckman Coulter DxI 9000 Analyzer Communication Failure Recall
FDA (Devices) · 2025-03-26
- HighHospital Bed Fails to Send Remote Alerts Through Nurse Call System
FDA (Devices) · 2024-11-06
- HighMedtronic Percept RC Implantable Neurostimulators Unable to Communicate with Programmer
FDA (Devices) · 2024-10-30
Similar recalls
- ModerateAscom Mobile Monitoring Gateway and Nurse Call Software Recall
FDA (Devices) · 2016-05-18
- HighWireless Nurse Call Station Recalled for Potential Alarm Communication Failure
FDA (Devices) · 2024-07-31
- HighSenior Living Nurse Call Systems Failing to Alarm Due to Memory Issue
FDA (Devices) · 2022-01-26
- HighGE Healthcare ApexPro Telemetry Server System Recall for Alarm Failure
FDA (Devices) · 2019-10-30
- HighStanley Healthcare Recalls Arial 54315 Network Manager Due to Outages
FDA (Devices) · 2019-07-31
- HighGE Healthcare Recalls Dash Port 2 Docking Stations for Communication Failure
FDA (Devices) · 2013-02-20