The Recall Desk
HighFDA (Devices)·Z-0486-2019·Announced 2018-11-28

Ascom Telligence Nurse Call System Recalled for Communication Failure

Ascom (US) Inc. is recalling 57 units of the Telligence Nurse Call System because a gateway defect may prevent device failures from being displayed at staff consoles.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall is classified as FDA Class II. The hazard involves a failure to display device alerts, which is a risk-of-harm product issue where injury has not yet been reported, fitting the 'High' severity criteria.

Plain-English summary

Ascom (US) Inc. is recalling 57 units of the Ascom Telligence Nurse Call System, specifically the Telligence System Gateway II (NGGTWY2 H), running Version 5.0 (Build 5.0.4). The recall was initiated because the gateway may stop communicating with connected hallway devices. When this occurs, the dome lights connected to Gateway II Ports A and B will flash, indicating a loss of communication.

The primary hazard is that if the gateway stops communicating, device failures that would otherwise be announced will not be indicated at staff consoles configured to display failures. This could result in staff not being alerted to certain device issues.

The affected units were distributed to facilities in Alabama, California, Colorado, Georgia, Indiana, Kentucky, Louisiana, Maine, Michigan, Missouri, Minnesota, Mississippi, Nebraska, Nevada, Ohio, Pennsylvania, Rhode Island, Texas, Utah, Virginia, and Wisconsin. Consumers and facility managers should contact Ascom (US) Inc. for instructions on how to resolve the issue.

The recalled product

Product
Ascom Telligence Nurse Call System
Manufacturer
Ascom (US) Inc.
Category
Medical Device — Nurse Call System
Hazard
Affected units
57

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Lot numbers (1)

  • Version 5.0 (Build 5.0.4)

Distribution

Distributed in 21 states:

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