The Recall Desk
HighCPSC·24732·Announced 2023-12-21

Pella Architect Series Casement Windows Recalled for Detachment Injury Hazard

Pella Corporation is recalling approximately 12,000 Architect Series Casement Windows because the window sash can detach from the frame and fall, creating an injury risk. The company has received one report of detachment but no injuries have been reported.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This recall involves a risk-of-harm product (window sash detachment and falling) where the structural defect is confirmed but no injuries have been reported. The source text explicitly states no injuries have occurred, placing this at the upper bound of "High" per the rubric criterion for "risk-of-harm products where injury has not yet been reported."

Plain-English summary

Pella Corporation, of Pella, Iowa, is recalling its Architect Series venting wood and aluminum-clad casement windows. The affected windows include four specific custom-made casement window types: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware.

The window sash can detach from the frame and fall, posing an injury hazard to consumers. Pella has received one report of a window sash detaching and falling, but no injuries have been reported.

Approximately 12,000 units were sold in the United States through authorized distributors nationwide, including Pella Window and Door stores, Lowe's, ABC Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, McCoy's Building Supply, National Lumber, and The Carter Companies stores from January 2021 through July 2023. Prices ranged from $700 to $10,000 per window.

Consumers should keep the recalled casement windows shut and locked at all times and contact Pella at 888-276-7624 (8 a.m. to 5 p.m. ET, Monday through Friday) to receive a free repair by a Pella-designated service technician. Serial numbers are etched in a lower corner of the window glass and can be verified at www.PellaHingeRecall.expertinquiry.com.

The recalled product

Product
Pella Architect Series Casement Windows
Manufacturer
Pella Corporation, of Pella, Iowa
Category
Consumer Product — Windows and Doors
Hazard
  • sash-detachment
  • falling-object
  • impact-injury
Affected units
12,000

Distribution

Distributed nationwide across the United States.

Related recalls

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