The Recall Desk
HighCPSC·23178·Announced 2023-04-13

Moen Flo Smart Water Monitor Battery Back-Ups Recalled for Fire Hazard

Moen has recalled about 10,000 Flo Smart Water Monitor Lithium-Ion Battery Back-Ups because the batteries can overheat and catch fire. Three reports of overheating and fire have been received, with minor property damage reported but no injuries.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The source explicitly states three confirmed incidents of fire with resulting property damage, which demonstrates actual risk of harm and property damage. Although no injuries have been reported, the documented fire hazard with reported incidents of overheat and fire places this in the High category per the rubric criterion for products with risk-of-harm where injury has not yet been reported but property damage has.

Plain-English summary

Moen Incorporated of North Olmsted, Ohio is recalling the Flo Smart Water Monitor Lithium-Ion Battery Back-Ups. The recalled device is an optional battery back-up accessory for Moen's Flo Smart Water Monitor and Shutoff system. The dark gray rectangular battery is identified by the FLO logo on the lower right-hand side and model number 920-001.

The lithium-ion battery back-up can overheat, creating a fire hazard. According to reports, three backup batteries have overheated and caught fire. No injuries have been reported, but minor property damage has resulted from these incidents.

About 10,000 units were sold in the United States (plus about 14 units in Canada) through Lowe's, The Home Depot, other stores nationwide, and online retailers including Amazon.com from August 2019 through November 2022 for approximately $250 per unit.

Consumers should immediately unplug and stop using the recalled battery back-up. Contact Moen at 844-633-8356 (8 a.m. to 8 p.m. ET Monday–Friday, 11 a.m. to 8 p.m. ET Saturday) or visit the Moen website for instructions to disable the battery before disposal. Lithium-ion batteries must be disposed of according to applicable laws.

The recalled product

Product
Flo Smart Water Monitor Lithium-Ion Battery Back-Ups
Manufacturer
Moen Incorporated, of North Olmsted, Ohio
Category
Consumer Product — Battery / Power Accessory
Hazard
  • fire
  • overheat
  • lithium-ion-battery
Affected units
10,000

Distribution

Distributed nationwide across the United States.

Related recalls

Same category