The Recall Desk
Our severity:HighCPSC·20177·Announced 2020-09-09

WHILL Recalls Model Ci Electric Vehicles Due to Control Malfunction

WHILL is recalling about 1,160 Model Ci personal electric vehicles because a control pad malfunction can cause unintended power changes and speed fluctuations, posing crash and injury hazards.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (crash and injury hazards) where injury has not yet been reported, which corresponds to a severity score of 3 (High) according to the rubric.

Plain-English summary

WHILL, Inc. is recalling approximately 1,160 WHILL Model Ci personal electric vehicles. The recall is due to a defect in the control pad subassembly, which can malfunction and cause the vehicle's power to turn on or off and the speed to increase or decrease unexpectedly. This malfunction poses crash and injury hazards to the occupant.

The recalled vehicles are personal mobility devices powered by a lithium-ion battery, featuring one chair with a platform and four wheels. The serial numbers of the affected units range from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly, and the text "WHILL" and "Model Ci" are printed on the battery compartment. The chairs are black, and the arm covers are available in white, red, blue, and black.

The vehicles were sold online through spinlife.com, scootaround.com, accessnsm.com, topmobility.com, and other online retailers from November 2017 through September 2019 for approximately $4,500. There have been 15 reports of device malfunctions, but no injuries have been reported.

Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad. For more information, consumers can contact WHILL toll-free at 844-699-4455, email [email protected], or visit whill.us and click on “Contact” and then “Support.”

The recalled product

Product
WHILL Personal Electric Vehicles, Model Ci
Manufacturer
WHILL, Inc. (Japan), of Japan
Category
Consumer Product — Personal Mobility Devices
Hazard
Affected units
1,160

Distribution

Distributed nationwide across the United States.

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