The Recall Desk
Agency classClass IOur severity:SevereFDA (Devices)·Z-1826-2026·Announced 2026-05-06

WHILL Model C2 Powered Wheelchair Recalled for Bluetooth Security Vulnerability

WHILL Model C2 powered wheelchairs with software versions before HMI 2.22 and MC 1.13 are recalled due to a Bluetooth Low Energy (BLE) communication vulnerability identified by CISA. Approximately 4,685 units distributed in Kansas are affected.

The agency’s classification

FDA (Devices): Class I

Class I is a situation in which there is a reasonable probability that the use of or exposure to a violative product will cause serious adverse health consequences or death.

This is the agency’s own classification, taken from its notice. The severity score below is our assessment, not the agency’s. How recall classes work

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The agency classified this recall as Class I — a situation in which there is a reasonable probability that the use of or exposure to a violative product will cause serious adverse health consequences or death. On that classification alone this is scored Severe; a score of Critical is reserved for recalls where a death or serious injury was reported. The agency gives the reason as: "Cyber vulnerability of BLE communication was found by CISA VDP program."

Plain-English summary

WHILL, Inc. is recalling WHILL Model C2 powered wheelchairs due to a cybersecurity vulnerability in Bluetooth Low Energy (BLE) communication. The vulnerability was identified through the CISA Vulnerability Disclosure Program. Affected devices have HMI software versions before 2.22 and MC software versions before 1.13.

Approximately 4,685 units have been distributed in Kansas. The recall involves multiple serial number ranges with UDI/DI 04570072300019.

Consumers who own an affected WHILL Model C2 should contact WHILL, Inc. for instructions on obtaining a software update to address the BLE communication vulnerability. Do not continue using the device if you cannot verify your software versions match the required updates.

The recalled product

Product
WHILL Model C2, with software versions before HMI: 2.22 / MC: 1.13; device is an indoor/outdoor battery-operated 2-wheel drive (rear-wheel drive) powered wheelchair.
Manufacturer
WHILL, INC.
Category
Medical Device — Powered Wheelchair
Hazard
Affected units
4,685

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Lot numbers (20)

  • UDI/DI 04570072300019
  • Serial Numbers: CB2307U25A0134
  • CB2307U25A0133
  • CB2307U25A0132
  • CB2307U25A0131
  • CB2307U25A0130
  • CB2307U25A0129
  • CB2307U25A0128
  • CB2307U25A0127
  • CB2307U25A0126
  • CB2307U25A0125
  • CB2307U25A0124
  • CB2307U25A0123
  • CB2307U25A0122
  • CB2307U25A0121
  • CB2307U25A0120
  • CB2307U25A0119
  • CB2307U25A0118
  • CB2307U25A0117
  • CB2307U25A0116

Distribution

Distributed in 1 state:

Part of a larger recall action

This product is one of 2 recalled by WHILL, INC. under a single FDA (Devices) recall action. The agency files each product separately, so the size of the action is not visible from this page alone.

See all 2 products in this recall →

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