The Recall Desk
HighCPSC·17064·Announced 2017-01-04

Toshiba Laptop Battery Packs Recalled for Overheating and Fire Hazards

Toshiba is expanding a recall of Panasonic lithium-ion battery packs for laptops due to overheating, burn, and fire risks. No injuries have been reported.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (fire/burn hazard) where injury has not yet been reported, fitting the criteria for a High severity score.

Plain-English summary

Toshiba America Information Systems is expanding a recall of Panasonic lithium-ion battery packs used in 41 models of Toshiba Satellite laptops. The recall involves approximately 83,000 additional battery packs sold between June 2011 and November 2016, in addition to the 91,000 units recalled in March 2016. The affected battery packs have part numbers beginning with G71C.

The recall was issued because the lithium-ion battery packs can overheat, posing burn and fire hazards to consumers. The firm has received five reports of the battery pack overheating and melting, including one report since the initial recall announcement. No injuries have been reported.

Consumers should immediately visit the firm's website to check if their battery pack is affected using the battery pack utility or by manually checking the model, part, and serial numbers. If the battery is part of the recall, consumers should power off the laptop, remove the battery, and follow instructions to obtain a free replacement. Until a replacement is received, consumers should use the laptop by plugging into AC power only.

The recalled product

Product
Panasonic battery packs used in Toshiba laptop computers
Manufacturer
Panasonic, of Japan
Category
Consumer Product — Laptop Battery
Hazard
Affected units
83,000

Distribution

Distributed nationwide across the United States.

Related recalls

Same manufacturer · Panasonic, of Japan

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Same hazard · fire

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