The Recall Desk
HighCPSC·11110·Announced 2011-01-25

Steelcase Recalls Cachet Swivel Chairs Due to Front Seat Support Failure

Steelcase is recalling about 165,000 Cachet swivel chairs because the front seat support can crack and fail, posing a fall hazard.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (fall hazard) where injury has been reported (one back injury), but no deaths or serious injuries are explicitly stated, fitting the High severity criteria.

Plain-English summary

Steelcase Inc. is recalling approximately 165,000 Cachet swivel chairs with model number 487. These chairs were manufactured between May 2002 and October 15, 2009, and feature a plastic slotted seat and back design. The model number and manufacture date are printed on a label located on the underside of the chair's base.

The recall is being issued because the front seat support part of the chair can crack and fail, which poses a fall hazard to consumers. Steelcase has received one report of a chair support failure that resulted in a back injury.

The affected chairs were sold nationwide and online between May 2002 and November 2009 for up to $600. Retailers included authorized Steelcase dealers, Healthy Back Store, CSN, Home Office Solutions, Office & Company, and Sam Flax stores. Consumers should inspect their chairs for cracks in the front seat support according to instructions posted at recall.steelcase.com. If cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are found, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced. Steelcase will replace chairs for individual consumers and replace chair support parts for commercial customers.

The recalled product

Product
Cachet Swivel Chairs
Manufacturer
Steelcase Inc., of Grand Rapids, Mich.
Category
Consumer Product — Furniture
Hazard
Affected units
165,000

Distribution

Distributed nationwide across the United States.

Related recalls

Same manufacturer · Steelcase Inc., of Grand Rapids, Mich.

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Same hazard · fall hazard

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