The Recall Desk
HighCPSC·09724·Announced 2009-02-27

LG 830 Spyder Cell Phones Recalled for Emergency Call Connection Issues

LG Electronics is recalling about 30,000 LG 830 Spyder cell phones because they may drop or have poor connections on emergency 911 calls.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a risk-of-harm product (failure to connect to emergency services) where injury has not yet been reported, fitting the High severity criteria.

Plain-English summary

LG Electronics MobileComm USA Inc. is recalling certain LG 830 "Spyder" touch-screen slider cell phones. The recall involves approximately 30,000 units with software versions T83LGV03 and T83LGV04, which were sold for use with specific regional wireless carriers including Cellular South, Cellcom, and Bluegrass Cellular. The phones were sold at various cellular dealers in Alabama, Alaska, Idaho, Kentucky, Mississippi, Puerto Rico, Tennessee, Washington State, and Wisconsin from September 2008 through November 2008 for about $200.

The recalled phones can have difficulty sustaining a connection or have poor voice quality on calls to emergency 911. The firm has received one report of a motorist in a disabled car who was able to dial 911, but the call was dropped because the network had difficulty establishing a GPS lock on the phone. No injuries have been reported.

Consumers have been or are being contacted by their wireless carrier or LG Electronics MobileComm to schedule a free software upgrade. If you have not been contacted yet, please contact your wireless carrier. For additional information, contact LG Electronics MobileComm at (800) 793-8896 between 9 a.m. and 5 p.m. PT Monday through Friday, or visit the firm's website.

The recalled product

Product
Certain LG 830 "Spyder" Cell Phones
Manufacturer
LG Electronics MobileComm USA Inc., of San Diego, Calif.
Category
Consumer Product — Cell Phones
Hazard
Affected units
30,000

Distribution

Distributed nationwide across the United States.

Related recalls

Same hazard · emergency call failure

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