The Recall Desk
Our severity:SevereCPSC·09010·Announced 2008-10-14

GN Netcom Recalls GN9120 Wireless Headsets Due to Fire Hazard

GN Netcom is recalling GN9120 wireless headsets because the lithium-ion polymer batteries can overheat and cause fires. Consumers should stop using the devices and contact the company for a replacement battery.

What this means for you

Our assessment, not the agency’s: severity 4/5 (Severe).

The hazard poses a serious risk of illness, injury, or structural failure. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: The recall involves a fire hazard with reported property damage and open flames, which meets the rubric criteria for 'Severe' (significant injury/property-damage reports).

Plain-English summary

GN Netcom Inc. is recalling GN9120 wireless headsets sold in the United States from January 2005 through September 2008. The recall involves approximately 525,000 units sold for between $150 and $350, as well as replacement batteries sold for about $20. The headsets are intended primarily for professional use in offices and call centers and consist of a base station, headset, and power adapter.

The recall is due to a fire hazard caused by an internal short circuit in the ATL lithium-ion polymer batteries. This defect can cause the batteries to overheat. GN Netcom has received 10 reports of incidents involving overheating, including three reports of open flames and property damage to furniture on which the headsets were resting. No injuries were reported in the source text.

Consumers should immediately stop using and unplug the headsets. To receive a replacement battery, consumers should contact GN Netcom at (877) 803-6467 between 9 a.m. and 6 p.m. Monday through Friday ET, or visit the company's website. The affected batteries have part number 603028, a white plastic enclosure, and are labeled "Made by ATL (Amperex Technology Ltd.)" and "(ATL P/N 603028)."

The recalled product

Product
GN9120 Wireless Headsets
Manufacturer
GN Netcom Inc., of Nashua, New Hampshire
Category
Consumer Product — Audio/Video Systems & Accessories
Hazard
Affected units
525,000

Distribution

Distributed nationwide across the United States.

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