The Recall Desk
Our severity:HighCPSC·08297·Announced 2008-06-05

Polycom Recalls SoundStation2W Wireless Conference Phone Batteries Due to Fire Hazard

Polycom is recalling SoundStation2W wireless conference phone batteries due to a fire and burn hazard. Consumers should remove the battery packs and contact Polycom for a free replacement.

What this means for you

Our assessment, not the agency’s: severity 3/5 (High).

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The recall involves a fire and burn hazard with one report of minor property damage and no reported injuries, fitting the rubric for risk-of-harm products where injury has not yet been reported.

Plain-English summary

Polycom, Inc. is recalling SoundStation2W wireless conference phones with specific lithium ion battery packs. The recalled battery packs were supplied by Gold Peak Industries Ltd. and sold with the phones from December 1, 2007, until May 2, 2008. They were also sold separately as replacement battery packs during the same period. Approximately 5,800 units were sold nationwide through authorized dealers, catalogs, online, telesales, office supply stores, the Polycom Web store, and Fry's Electronics retail locations.

The battery packs can overheat, posing a fire or burn hazard. Polycom has received one report of a battery pack overheating resulting in minor property damage. No injuries have been reported. The recalled battery packs have a black or white plastic coating and a white label titled "RECHARGEABLE Li-ion BATTERY." Specific part numbers, SKU numbers, and date codes are listed on the label.

Consumers should immediately remove the battery pack from their SoundStation2W wireless conference phone. Once removed, the conference phone can still be used by keeping the charger plugged into the unit. Consumers should not attempt to use battery packs other than those supplied by Polycom. Consumers should contact Polycom for a free replacement battery pack.

The recalled product

Product
SoundStation2W Wireless Conference Phones with Lithium Ion Batteries
Category
Consumer Product — Telephones & Accessories
Hazard
Affected units
5,800

Distribution

Distributed nationwide across the United States.

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